Terms, Conditions, Privacy Policy

TERMS AND CONDITIONS

Effective Date: 11/22/25

Welcome to Perrotta Oil Inc and Perrotta Oil Burner Service Inc (“we,” “our,” or “us”). By purchasing home heating oil or boiler services from us, you (“customer,” “you”) agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Service Overview

We provide residential home heating oil delivery services on a will-call basis within our designated service area. We provide service to your oil-fired burner/boiler/hot water heater. We provide other HVAC services on a case-by-case basis. We do not offer automatic degree day deliveries for oil or service maintenance plans currently.

2. Ordering and Payment

• Prepaid Orders Only: All orders must be paid in full prior to oil delivery.

• Service to Oil Burner/Hot  Water Heater/Boiler:  Due  at time of service. If we do extend a courtesy to pay later the bill is subject to a $25 late fee that can occur monthly if the bill is not paid.

• Installations:  Half due  upon scheduling installation, remainder due upon completion.

• Accepted Payment Methods: We accept cash (paid before oil drop) or credit/debit card payments made securely over the phone through our CardConnect system subject to up to 3.5% + $0.10 service fee. We also accept Zelle for Service using: perrottaoilburners@gmail.com, and Zelle for Oil Delivery using: perrottaoilinc@gmail.com

• Delivery Scheduling: Deliveries are scheduled on a first-come, first-served basis after payment is received.

• Price Confirmation:

• The price per gallon is confirmed at the time payment is processed and is based on the ordered quantity tier.

• If the customer’s tank cannot accept the full ordered amount, the final price per gallon will be adjusted to reflect the actual number of gallons delivered according to the applicable tiered pricing schedule.

• Current pricing tiers are as follows:

• 100–149 gallons

• 150–200 gallons

• 200–299 gallons

• 300–399 gallons

• 400–499 gallons

• 500+ gallons

• Prices are subject to change without notice and may fluctuate based on market conditions.

§  Any applicable taxes or fees will be included in the final charge.

3. Delivery Conditions and Scheduling

• Same-day or next-day delivery is available when possible.

• Customers are responsible for providing safe and unobstructed access to the fill pipe.

• Driveways must be clear of snow, ice, and other obstacles to allow safe delivery.

• If a delivery cannot be completed due to unsafe or blocked access, the order will be rescheduled at our discretion.

• Delivery quantities are determined by truck meter readings, which are final.

• We are not responsible for missed deliveries caused by weather, equipment issues, or other factors beyond our control.

• Severe weather, road closures, or high-demand days may impact scheduling.

• Missed  deliveries due to  unsafe conditions, and deliveries cancelled in less than 24 hours are subject to a $50 charge.

• If you buy  a gallon amount but decide you want more delivered or a complete fill about amount of gallons purchased, this must be confirmed with the office and the driver prior to delivery.

4. Automatic COD Delivery- No Contracts – Cancel Anytime

• We Do NOT Monitor Your Tank Automatic COD is not automatic delivery in the traditional sense.

•  Your card will be charged automatically on the day of delivery.

• If the card declines, we will contact you to update your payment method before the next delivery and subject to late fee.

• We do not store card numbers ourselves; all payment information is securely processed through our secured CardConnect system.

• We do not track your tank levels or usage.

• It is your responsibility to monitor your tank and request a delivery when needed.

• We cannot guarantee that you will never run out of oil.

• Automatic COD simply allows you to receive quick, convenient deliveries without having to pay at the door.

• You may cancel at any time by contacting us.

• You are never locked into a service agreement or delivery schedule.

• All deliveries are charged at the current posted COD rate on the day of delivery.

• A fee may be applied if: The fill is inaccessible, The tank whistles incorrectly (indicating a safety issue), and or The delivery must be aborted for safety reasons.

• Customer Communication By enrolling, you allow us to contact you by phone, text, or email regarding: Delivery updates, Payment issues, Schedule changes, Important service information.

5. Tank and Property Responsibility

• Customers are responsible for ensuring their oil tank and related equipment are in safe and serviceable condition, compliant with local building and environmental codes.

• We reserve the right to refuse delivery if a tank appears unsafe, leaking, or otherwise noncompliant.

• Any resulting cleanup, environmental damage, or regulatory penalties are solely the customer’s responsibility.

§  Any applicable taxes or fees will be included in the final charge.

• We are not liable for damages resulting from: Faulty tanks, Leaks, Improper venting or fill pipes, or Environmental cleanup. If your tank is in questionable condition our service can inspect the tank before delivery is made.

• We DO NOT top off after whistle stops.

• We will not deliver to tanks that do not have a whistle, tank whistle must be installed and is a service we provide with our service company.

6. Refunds and Short Deliveries

If a prepaid customer’s tank cannot accept the full amount ordered, the remaining balance will be credited toward a future delivery or refunded upon request, less any price adjustment resulting from the actual gallons delivered falling into a different pricing tier.

7. Service

Perrotta Oil Burner Service Inc currently offers annual tune-ups, installations of boilers, oil fired furnaces, various hot water heathers, and emergency burner service typically within 24-48 hours or less of an emergency call. From time to time, especially during cold weather, the influx of emergency calls may provide a need to reschedule regular maintenance given the units are running without problems. If this happens, it will be scheduled priority.

8. Service Warranty

Our company provides a limited warranty on labor and workmanship for major repair services performed by our technicians. This warranty covers defects in workmanship for a period specified at the time of service. Warranty coverage is valid only when all service and repair work is performed by our technicians. Any service, adjustments, or repairs completed by another company or individual will immediately void all warranty protections. 

Please note that equipment and parts installed during service are covered solely under the manufacturer’s warranty. It is the homeowner’s responsibility to complete and submit all required manufacturer warranty registration or documentation. Failure to register equipment with the manufacturer may result in loss of coverage, for which our company is not responsible. If there is a failure on equipment and parts not related technician error, replacing parts and equipment will be billed at hourly rate.

9. Minimum Service Charge

A minimum service charge applies to all service calls. The minimum charge is equivalent to our Service Call & Diagnostics prices listed, regardless of the time actually spent on site. This charge applies upon arrival, even if no repair or maintenance work is ultimately required or performed. Additional time will be billed in accordance with our Service Call & Diagnostics price list.

10. Limitation of Liability

We are not liable for damages, loss of heat, or related costs resulting from missed deliveries, weather delays, equipment failure, or insufficient oil levels. Customers are responsible for monitoring their fuel levels and scheduling deliveries in advance.

11. Privacy

We value your privacy and handle all customer data in accordance with our Privacy Policy. Payment data is processed securely through CardConnect and is only stored on the CardConnect server with customer verbal consent.

12. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. The revised version will be effective immediately upon posting to our website.

PRIVACY POLICY

Effective Date: 10/24/25

Perrotta Oil Inc and Perrotta Oil Burner Service Inc (“we,” “our,” or “us”) are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following information when you contact us, place an order, or make a payment:

• Name

• Service address and delivery location

• Phone number and email address

• Payment information (processed securely via CardConnect)

• Order and delivery details
  
  
  

2. How We Use Your Information

We use your information to:

• Process and deliver heating oil orders, and service needs

• Confirm payments and schedule deliveries and services

• Communicate with you regarding your orders or service

• Maintain accurate delivery and transaction records for business and legal compliance

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All credit or debit card payments are processed through CardConnect, a secure, PCI-compliant payment processor. We do not store or retain full credit card numbers on our systems. Perrotta Oil Inc is in full compliance with PCI compliance until October 2026.

4. Data Retention

We retain customer and transaction information only as long as necessary to provide services and comply with applicable laws, including tax and accounting requirements. We keep cards on file at CardConnect only with customer permission.

5. Information Sharing

We may share limited data only when necessary to:

• Complete payment processing (CardConnect)

• Comply with legal or regulatory requests

• Name and telephone number to other contractors when customers ask for recommendations.

We do not share information with any unrelated third-party companies.

6. Cookies and Website Use

If our website uses cookies or analytics tools, they are used solely to improve functionality and user experience. We do not use cookies to track or profile visitors.

7. Your Rights

You may request to review, correct, or delete personal information we hold about you, subject to legal recordkeeping requirements. To make such a request, please contact us using the contact form on our website or email us at perrottaoilburners@gmail.com for service issues, or perrottaoilinc@gmail.com for oil delivery issues.

8. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted here with a new “Effective Date.”