TERMS AND CONDITIONS

Effective Date: 10/21/25

Welcome to Perrotta Oil Inc and Perrotta Oil Burner Service Inc (“we,” “our,” or “us”). By purchasing home heating oil or boiler services from us, you (“customer,” “you”) agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Service Overview

We provide residential home heating oil delivery services on a will-call basis within our designated service area. We provide service to your oil fired burner/boiler/hot water heater. We provide other HVAC service on a case by case basis. We do not offer automatic delivery or maintenance plans at this time.

2. Ordering and Payment

• Prepaid Orders Only: All orders must be paid in full prior to oil delivery.

• Service to Oil Burner/Hot  Water Heater/Boiler:  Due  at time of service. If we do extend a courteousy to pay later there will be a $25 late fee added to the bill.

• Installations:  Half due  upon scheduling installation, remainder due upon completion.

• Accepted Payment Methods: We accept cash (paid before oil drop) or credit/debit card payments made securely over the phone through our CardConnect system subject to up to 3.5% + $0.10 service fee.

• Delivery Scheduling: Deliveries are scheduled on a first-come, first-served basis after payment is received.

• Price Confirmation:

  • The price per gallon is confirmed at the time payment is processed and is based on the ordered quantity tier.

  • If the customer’s tank cannot accept the full ordered amount, the final price per gallon will be adjusted to reflect the actual number of gallons delivered according to the applicable tiered pricing schedule.

  • Current pricing tiers are as follows:

    • 75–99 gallons

    • 100–149 gallons

    • 150–200 gallons

    • 200–299 gallons

    • 300–399 gallons

    • 400–499 gallons

    • 500+ gallons

  • Prices are subject to change without notice.

3. Delivery Conditions

• Customers are responsible for providing safe and unobstructed access to the fill pipe.

• Driveways must be clear of snow, ice, and other obstacles to allow safe delivery.

• If a delivery cannot be completed due to unsafe or blocked access, the order will be rescheduled at our discretion.

• Delivery quantities are determined by truck meter readings, which are final.

• We are not responsible for missed deliveries caused by weather, equipment issues, or other factors beyond our control.

• Missed  deliveries due to  unsafe conditions, and deliveries cancelled in less than 24 hours are subject to a $50 charge.

• If you buy  a gallon amount but decide you want more delivered or a complete fill about amount of gallons purchased, this must be confirmed with the office and the driver prior to delivery.
  
  

4. Tank and Property Responsibility

• Customers are responsible for ensuring their oil tank and related equipment are in safe and serviceable condition, compliant with local building and environmental codes.

• We reserve the right to refuse delivery if a tank appears unsafe, leaking, or otherwise noncompliant.

• Any resulting cleanup, environmental damage, or regulatory penalties are solely the customer’s responsibility.

5. Refunds and Short Deliveries

If a prepaid customer’s tank cannot accept the full amount ordered, the remaining balance will be credited toward a future delivery or refunded upon request, less any price adjustment resulting from the actual gallons delivered falling into a different pricing tier.

6. Service

Perrotta Oil Burner Service Inc currently offers annual tune-ups, installations of boilers, oil fired furnaces, various hot water heathers, and emergency burner service typically within 24-48 hours or less of an emergency call. From time to time, especially during cold weather, the influx of emergency calls may provide a need to reschedule regular maintenance given the units are running without problems. If this happens, it will be scheduled priority.

7. Limitation of Liability

We are not liable for damages, loss of heat, or related costs resulting from missed deliveries, weather delays, equipment failure, or insufficient oil levels. Customers are responsible for monitoring their fuel levels and scheduling deliveries in advance.

8. Privacy

We value your privacy and handle all customer data in accordance with our Privacy Policy. Payment data is processed securely through CardConnect and is only stored on the CardConnect server with customer verbal consent.

9. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. The revised version will be effective immediately upon posting to our website.

PRIVACY POLICY

Effective Date: 10/21/25

Perrotta Oil Inc and Perrotta Oil Burner Service Inc (“we,” “our,” or “us”) are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following information when you contact us, place an order, or make a payment:

• Name

• Service address and delivery location

• Phone number and email address

• Payment information (processed securely via CardConnect)

• Order and delivery details
  
  

2. How We Use Your Information

We use your information to:

• Process and deliver heating oil orders

• Confirm payments and schedule deliveries

• Communicate with you regarding your orders or service

• Maintain accurate delivery and transaction records for business and legal compliance

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All credit or debit card payments are processed through CardConnect, a secure, PCI-compliant payment processor. We do not store or retain full credit card numbers on our systems. Perrotta Oil Inc is in full compliance with PCI compliance until October 2026.

4. Data Retention

We retain customer and transaction information only as long as necessary to provide services and comply with applicable laws, including tax and accounting requirements.

5. Information Sharing

We may share limited data only when necessary to:

• Complete payment processing (CardConnect)

• Comply with legal or regulatory requests

• Name and telephone number to other contractors when customers ask for recommendations.

We do not share information with any unrelated third-party companies.

6. Cookies and Website Use

If our website uses cookies or analytics tools, they are used solely to improve functionality and user experience. We do not use cookies to track or profile visitors.

7. Your Rights

You may request to review, correct, or delete personal information we hold about you, subject to legal recordkeeping requirements. To make such a request, please contact us using the contact form on our website or email us at perrottaoilburners@gmail.com for service issues, or perrottaoilinc@gmail.com for oil delivery issues.

8. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted here with a new “Effective Date.”