Terms, Conditions, Privacy Policy

TERMS AND CONDITIONS

Effective Date: 1/12/26

Welcome to Perrotta Oil Inc and Perrotta Oil Burner Service Inc (“we,” “our,” or “us”). By purchasing home heating oil or boiler services from us, you (“customer,” “you”) agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Service Overview

We provide residential home heating oil delivery services on a will-call basis within our designated service area. We provide service to your oil-fired burner/boiler/hot water heater. We provide other HVAC services on a case-by-case basis. We do not offer automatic degree day deliveries for oil or service maintenance plans currently.

2. Ordering and Payment (Service and Oil Delivery)

Prepaid Oil Orders
  All oil delivery orders must be paid in full prior to delivery.

Service to Oil  Burning Equipment and Components
  Payment is due at the time of service. If payment is extended as a courtesy, a $25 late fee is applied immediately and monthly until the balance is paid in full.

Installations
  A deposit of 50% is due at the time the installation is scheduled. The remaining balance is due upon completion of the installation.

Accepted Payment Methods
  We accept the following forms of payment:

• Cash (must be paid prior to oil delivery)

• Credit or debit cards processed securely over the phone through our CardConnect system (subject to a service fee of up to 3.5% + $0.10)

• Zelle payments for service using: perrottaoilburners@gmail.com

• Zelle payments for oil delivery using: perrottaoilinc@gmail.com
  
  
  
  

Delivery Scheduling
  Oil deliveries are scheduled on a first-come, first-served basis once payment has been received.

Oil Delivery Pricing
  The price per gallon is confirmed at the time payment is processed and is based on the quantity ordered. If the customer’s tank cannot accept the full ordered amount, the final price per gallon will be adjusted to reflect the actual number of gallons delivered in accordance with the applicable pricing tier.

Current pricing tiers include:

• 100–149 gallons

• 150–200 gallons

• 200–299 gallons

• 300–399 gallons

• 400–499 gallons

• 500+ gallons

Prices are subject to change without notice and may fluctuate based on market conditions. Any applicable taxes or fees will be included in the final charge

3. Delivery Conditions and Scheduling

• Same-day or next-day delivery is available when possible.

• Customers are responsible for providing safe and unobstructed access to the fill pipe.

• Driveways must be clear of snow, ice, and other obstacles to allow safe delivery.

• If a delivery cannot be completed due to unsafe or blocked access, the order will be rescheduled at our discretion.

• Delivery quantities are determined by truck meter readings, which are final.

• We are not responsible for missed deliveries caused by weather, equipment issues, or other factors beyond our control.

• Severe weather, road closures, or high-demand days may impact scheduling.

• Missed deliveries due to unsafe or inaccessible conditions, as well as deliveries cancelled with less than 24 hours’ notice, are subject to a $50 service charge. 

• If you buy  a gallon amount but decide you want more delivered or a complete fill about amount of gallons purchased, this must be confirmed with the office and the driver prior to delivery.

4. Automatic COD Delivery- No Contracts – Cancel Anytime

• We Do NOT Monitor Your Tank Automatic COD is not automatic delivery in the traditional sense.

•  Your card will be charged automatically on the day of delivery.

• If a payment is declined, we will contact you to update your payment method. Late fees may apply, and future deliveries may be delayed until payment is resolved. 

• We do not store card numbers ourselves; all payment information is securely processed through our secured CardConnect system.

• We do not track your tank levels or usage.

• It is your responsibility to monitor your tank and request a delivery when needed.

• We cannot guarantee that you will never run out of oil.

• Automatic COD simply allows you to receive quick, convenient deliveries without having to pay at the door.

• You may cancel at any time by contacting us.

• You are never locked into a service agreement or delivery schedule.

• All deliveries are charged at the current posted COD rate on the day of delivery.

• A fee may be applied if: The fill is inaccessible, The tank whistles incorrectly (indicating a safety issue), and or The delivery must be aborted for safety reasons.

• Customer Communication By enrolling, you allow us to contact you by phone, text, or email regarding: Delivery updates, Payment issues, Schedule changes, Important service information.

5. Tank and Property Responsibility

• Customers are responsible for ensuring their oil tank and related equipment are in safe and serviceable condition, compliant with local building and environmental codes.

• We reserve the right to refuse delivery if a tank appears unsafe, leaking, or otherwise noncompliant.

• Any resulting cleanup, environmental damage, or regulatory penalties are solely the customer’s responsibility.

§  Any applicable taxes or fees will be included in the final charge.

• We are not liable for damages resulting from: Faulty tanks, Leaks, Improper venting or fill pipes, or Environmental cleanup. If your tank is in questionable condition our service can inspect the tank before delivery is made.

• We DO NOT top off after whistle stops.

• We will not deliver to tanks that do not have a whistle, tank whistle must be installed and is a service we provide with our service company.

6. Refunds and Short Deliveries

If a prepaid customer’s tank cannot accept the full amount ordered, the remaining balance will be credited toward a future delivery or refunded upon request, less any price adjustment resulting from the actual gallons delivered falling into a different pricing tier.

7. Service

Perrotta Oil Burner Service Inc currently offers annual tune-ups, installations of boilers, oil fired furnaces, various hot water heathers, and emergency burner service typically within 24-48 hours or less of an emergency call. From time to time, especially during cold weather, the influx of emergency calls may provide a need to reschedule regular maintenance given the units are running without problems. If this occurs, the affected service will be rescheduled and prioritized as availability permits. 

8. Service Warranty

Our company provides a limited warranty on labor and workmanship for major repair services performed by our technicians. This warranty covers defects in workmanship for a period specified at the time of service. Warranty coverage is valid only when all service and repair work is performed by our technicians. Any service, adjustments, or repairs completed by another company or individual will immediately void all warranty protections. 

Please note that equipment and parts installed during service are covered solely under the manufacturer’s warranty. It is the homeowner’s responsibility to complete and submit all required manufacturer warranty registration or documentation. Failure to register equipment with the manufacturer may result in loss of coverage, for which our company is not responsible. Failures related to equipment or parts not caused by technician workmanship are not covered under our labor warranty, and any additional repairs will be billed at our standard hourly rates. 

9. Minimum Service Charge and Service Pricing:

A minimum service charge applies to all service calls. This charge is equivalent to our published Service Call & Diagnostics rate and applies upon arrival, regardless of the time spent on site or whether a repair or maintenance service is ultimately performed.

Any additional time required will be billed in accordance with our Service Call & Diagnostics pricing. Our current price list is available upon request if not listed on our website.

Please note that listed prices reflect our most commonly billed services and are subject to change based on factors including, but not limited to, parts availability, special-order or premium components, job complexity, and the accessibility or location of the equipment being serviced.

10. Service Authorization and Communication

When requested and when reasonably practicable, we will make good-faith efforts to keep the homeowner informed of findings, recommended repairs, and associated costs during service or installation.

However, by requesting service, the customer authorizes us to perform all work reasonably necessary to restore the heating system to safe and operable condition. In certain situations—such as emergency service calls, unsafe operating conditions, system failures, or time-sensitive circumstances—immediate action may be required, and advance discussion or approval may not be feasible.

All work performed will be billed in accordance with our published pricing and service rates. Safety and system functionality will always take precedence.

In some cases, temporary or alternative repairs may be required to safely restore heat due to parts availability or system condition. Such repairs are not intended as permanent solutions unless expressly stated. 

11. Pre-Existing Conditions

We are not responsible for failures, damages, or deficiencies caused by pre-existing conditions, aging equipment, corrosion, code violations, improper installation by others, lack of maintenance, or components not serviced or replaced during the visit. Repair or replacement of one component does not guarantee the performance or longevity of the entire system. 

12. No Guarantee of Continued Operation

Due to the age and condition of many heating systems, we do not guarantee continued operation beyond the specific repair or service performed. Additional failures may occur, particularly in older or poorly maintained systems. 

13. Limitation of Liability

We are not liable for damages, loss of heat, loss of hot water, delays, or related costs resulting from oil delivery delays, missed deliveries, service scheduling delays, weather conditions, parts availability, equipment failure, pre-existing system conditions, insufficient oil levels, or factors beyond our control.

During service or installation, certain areas may be inaccessible or require work in confined, finished, or difficult-to-access spaces. We are not responsible for incidental or consequential damage to surrounding areas, including but not limited to walls, ceilings, floors, piping, wiring, or finishes, when such damage is necessary to access, remove, repair, or install equipment.

In no event shall our liability exceed the cost of the service, installation, or delivery provided. We do not assume responsibility for indirect, incidental, or consequential damages, including loss of use, loss of property value, or additional living expenses.

14. Right to Refuse or Discontinue Service

We reserve the right to refuse, suspend, or discontinue service at our discretion if working conditions are unsafe, access is restricted, payment terms are not met, or if a cooperative and professional working relationship cannot be reasonably maintained.

This includes, but is not limited to, situations involving excessive interference with work, refusal to allow recommended safety-related repairs, or conduct that undermines our ability to perform services in accordance with industry standards and professional judgment.

15. Privacy

We value your privacy and handle all customer data in accordance with our Privacy Policy. Payment data is processed securely through CardConnect and is only stored on the CardConnect server with customer verbal consent.

16. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. The revised version will be effective immediately upon posting to our website.

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and the company and supersede all prior verbal or written representations. 

PRIVACY POLICY

Effective Date: 10/24/25

Perrotta Oil Inc and Perrotta Oil Burner Service Inc (“we,” “our,” or “us”) are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following information when you contact us, place an order, or make a payment:

• Name

• Service address and delivery location

• Phone number and email address

• Payment information (processed securely via CardConnect)

• Order and delivery details
  
  
  
  
  

2. How We Use Your Information

We use your information to:

• Process and deliver heating oil orders, and service needs

• Confirm payments and schedule deliveries and services

• Communicate with you regarding your orders or service

• Maintain accurate delivery and transaction records for business and legal compliance

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All credit or debit card payments are processed through CardConnect, a secure, PCI-compliant payment processor. We do not store or retain full credit card numbers on our systems. Perrotta Oil Inc is in full compliance with PCI compliance until October 2026.

4. Data Retention

We retain customer and transaction information only as long as necessary to provide services and comply with applicable laws, including tax and accounting requirements. We keep cards on file at CardConnect only with customer permission.

5. Information Sharing

We may share limited data only when necessary to:

• Complete payment processing (CardConnect)

• Comply with legal or regulatory requests

• Name and telephone number to other contractors when customers ask for recommendations.

We do not share information with any unrelated third-party companies.

6. Cookies and Website Use

If our website uses cookies or analytics tools, they are used solely to improve functionality and user experience. We do not use cookies to track or profile visitors.

7. Your Rights

You may request to review, correct, or delete personal information we hold about you, subject to legal recordkeeping requirements. To make such a request, please contact us using the contact form on our website or email us at perrottaoilburners@gmail.com for service issues, or perrottaoilinc@gmail.com for oil delivery issues.

8. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted here with a new “Effective Date.”